We ask so much

We went to go pick up Addy's new wheelchair yesterday (it shipped from California on 6/24 and only arrived in town last week on Thursday). Besides taking approximately forEVER to get here, the local dealer hadn't realized that the configuration we needed was not as simple as they had hoped (Addy needs 22" wheels so she can reach them and she needs the foot rest to be mounted at almost the highest spot possible on the frame because of the length of her legs, which left no room to mount the original braking system. The manufacturer had gotten around this problem by sending 20" wheels, but Addy wasn't able to reach them when we tried them out). It took about an hour of futzing around, trying different configurations, before they decided on using an alternate style of brakes. They're getting it all swapped around and everything, but it seemed like they kind of missed the ball on this particular order.